At The Threadmark, each quilt kit is created with thoughtful design, premium materials, and limited seasonal availability. We want every customer to feel proud, inspired, and confident in their purchase. If something isn’t right, we’re here to help.

Returns & Exchanges

Because our quilt kits are produced in limited quantities and contain custom-cut fabrics, patterns, and specialty materials, all quilt kit sales are final.

We do not accept returns or exchanges for reasons including, but not limited to, change of mind, ordering in error, no longer needing the product, project preference changes, or dissatisfaction unrelated to a manufacturing or fulfillment error.

Order Issues

If there is an issue with your order, please contact us within 7 days of delivery.

Examples include:

• You received the wrong item
• An item arrived damaged
• A component is missing from the kit

Upon review, The Threadmark will determine the appropriate resolution, which may include replacement of the missing or damaged component, shipment of a replacement item, store credit, or a refund at our sole discretion.

What We Need

To help us resolve the issue quickly, please email us at Hello@TheThreadmark.com with:

• Your order number

• A short description of the issue

• Photos of any damaged or incorrect items

We’ll take care of it promptly.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow 3–5 business days for the refund to appear depending on your bank.

Non-Returnable Items

Due to the nature of our products, the following items are not eligible for return, exchange, or refund:

• Opened quilt kits
• Partially used quilt kits
• Fabric that has been cut, washed, or altered
• Printed patterns
• Digital patterns
• Downloadable products
• Discounted, clearance, seasonal launch, or limited-edition items

Opened quilt kits are not eligible for return because the contents cannot be verified and the product cannot be resold.

Lost or Stolen Packages

Orders marked as delivered by the carrier are considered fulfilled. If your tracking shows delivered but you cannot locate your package, please contact us and we will assist in filing a carrier inquiry. Replacements or refunds for lost or stolen packages are not guaranteed.

Our Promise

We stand behind every kit we create. If something isn't right, please reach out. We are committed to providing exceptional customer service and ensuring every customer receives the product they ordered.