At The Threadmark, each quilt kit is created with thoughtful design, premium materials, and limited seasonal availability. We want every customer to feel proud, inspired, and confident in their purchase. If something isn’t right, we’re here to help.

Returns & Exchanges

Because our quilt kits are produced in limited quantities and contain custom-cut fabrics, patterns, and specialty materials, we do not accept general returns or exchanges.

However, we absolutely want you to love your kit. We will gladly address any issues that fall under the categories below.

Eligible Return Situations

We will replace or refund an item if:

• You received the wrong item

• An item arrived damaged (fabric, pattern, or packaging)

• A component is missing (e.g., pattern pages, pieces of fabric, notions included in the kit)

To request a replacement or refund, please contact us within 7 days of delivery.

What We Need

To help us resolve the issue quickly, please email us at Hello@TheThreadmark.com with:

• Your order number

• A short description of the issue

• Photos of any damaged or incorrect items

We’ll take care of it promptly.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow 3–5 business days for the refund to appear depending on your bank.

Non-Returnable Items

Due to the nature of our products, we cannot accept returns on:

• Opened or partially used quilt kits

• Fabric that has been cut or altered

• Digital patterns

• Discounted, clearance, or seasonal launch items

Lost or Stolen Packages

If your tracking shows “delivered” but you didn’t receive your package, please reach out. We’ll help investigate with the carrier, though replacements for stolen packages are not guaranteed.

Our Promise

We stand behind every kit we create. If you ever feel something is off, let us know—we genuinely want to ensure you feel excited, confident, and inspired by every Threadmark piece you bring into your home.